Effective Date: ___________
Welcome to Falcon Fly!
These Terms and Conditions (“Terms”) govern your access to and use of our
website, mobile application, and all related services (collectively, the
“Platform”). By accessing or using Falcon Fly,
you acknowledge that you have read, understood, and agree to be legally bound
by these Terms. If you do not agree to any part of these Terms, please refrain
from using our services.
1. Bookings & Payments
1.1 Booking Confirmation
A booking on Falcon Fly
is considered confirmed only after it has been successfully ticketed, not
merely upon payment.
In some cases—particularly when a booking is made outside our operating hours
(9:00 AM to 9:00 PM IST)—payment may be processed, but the fare may no longer
be available by the time we attempt to issue the ticket. If such a situation
occurs, we will notify you promptly with revised fare options or arrange a full
refund.
1.2 Payment Terms
Full payment is required at the time of booking to secure your reservation.
We provide multiple secure payment options, including credit and debit cards,
e-wallets, and online banking transfers. All payment transactions are conducted
through trusted, PCI-compliant third-party gateways to ensure the highest level
of security.
Please note that a booking is only processed once payment has been fully
received and validated. Falcon Fly
reserves the right to cancel any reservation if payment fails or is not
completed within the stipulated timeframe.
1.3 Price Accuracy
While Falcon Fly
endeavors to display accurate and up-to-date pricing, airline fares are
inherently dynamic and may fluctuate due to demand, availability, or other
market factors. Prices shown on the Platform are indicative until ticket
issuance is completed.
The final fare you pay is locked in only upon successful ticketing. Falcon Fly is not responsible for any
changes, price increases, or discrepancies that may occur due to delays in
payment processing or ticket issuance.
2. Accuracy of Information
2.1 Customer Responsibility
It is the customer’s responsibility to provide accurate, complete, and
up-to-date information at the time of booking. This includes correct passenger
names (as they appear on official travel documents), date of birth, passport
details, and valid contact information.
2.2 Consequences of Incorrect Information
Any discrepancies or errors in the information provided may result in
boarding denials, fines, or delays. Falcon Fly
is not liable for costs, penalties, or inconvenience resulting from incorrect
or incomplete data. All correction-related costs are borne by the passenger.
3. Changes & Cancellations
3.1 Modifications
Changes to travel dates or routes are subject to the fare rules of the
airline. Not all tickets may be eligible for modification, and changes may
incur additional charges including fare differences and service fees.
Please note:
· Airline
tickets are strictly non-transferable. A confirmed ticket cannot be transferred
to another individual under any circumstances.
· Name corrections are governed by airline-specific policies and may be allowed only in limited cases (such as spelling errors). These changes, if permitted, may incur correction fees as per airline discretion.
3.2 Cancellations
Cancellation policies vary depending on the airline and the fare category
selected. Refunds, if applicable, will be processed in accordance with the
airline’s terms and conditions.
In the case of medical emergencies or bereavement, customers may submit
supporting documents (such as a medical certificate or death certificate) to
Falcon Fly. We will forward
these to the airline for consideration.
Important: Refunds in such cases will only be processed if and when approved by
the airline. Falcon Fly has
no control over the outcome or decision timeframe.
Refund processing timelines depend entirely on the airline and may take several
weeks. Falcon Fly will
release any approved refundable amount to the customer only after it is
received from the airline.
3.3 No-Shows
If a passenger fails to show up for a scheduled flight without cancelling
in advance, the entire ticket value may be forfeited. No-show penalties are
enforced as per airline rules and typically result in the ticket being rendered
non-refundable.
4. Liability
4.1 Our Role
Falcon Fly operates
solely as an authorized travel facilitator and booking intermediary. We assist
customers in accessing and reserving travel-related services such as flights,
hotels, and transportation, which are provided and fulfilled directly by
third-party suppliers including airlines and accommodation providers.
While we strive to ensure a smooth and reliable booking experience, we do not
operate or control any travel services directly. We are not a principal in the
contract for services booked via our platform, and all travel services are
subject to the terms and conditions of the respective service providers.
4.2 Third-Party Responsibility
We are not liable for delays, cancellations, baggage loss, or other
operational matters handled by airlines or service providers.
4.3 Limitation of Liability
We are not responsible for consequential losses such as missed events,
additional expenses, or accommodation costs resulting from travel disruptions.
Travel insurance is strongly recommended.
5. User Conduct
5.1 Acceptable Use
You agree to use the Falcon Fly
Platform responsibly and in accordance with applicable laws and these Terms.
Usage must be solely for legitimate, personal travel planning and booking
purposes.
5.2 Prohibited Behaviour
You must not engage in any activity that may compromise the integrity,
security, or performance of the Platform. Prohibited actions include but are
not limited to:
· Deploying
bots, scrapers, or automated tools to extract data or disrupt services.
· Impersonating
individuals, using false identities, or misrepresenting your affiliation with
any entity.
· Introducing
viruses, malicious code, or attempting to hack or overload our systems.
· Posting
offensive, threatening, or unlawful content, or interfering with the experience
of other users.
· Infringing
upon Falcon Fly’s or any third party’s intellectual
property rights.
Violation of these guidelines may result in suspension or termination of access, and legal action where applicable.
6. Intellectual Property
All materials displayed or available on the Falcon Fly Platform—including
but not limited to logos, branding, images, graphics, text, icons, software,
and underlying code—are the exclusive property of Falcon Fly or its licensed content
providers.
You are granted a limited, non-transferable, and non-exclusive right to use the
Platform for personal travel-related activities only. Any unauthorized
reproduction, distribution, modification, or commercial exploitation of our
content is strictly prohibited and may result in legal action.
7. Privacy Policy
Your privacy is important to us. By agreeing to these Terms, you also
accept our Privacy Policy, which outlines how we collect, use, and
protect your personal information.
8. Unaccompanied Minors
Travel for unaccompanied minors (children typically between the ages of 5
and 12 travelling alone) is subject to individual airline policies. Some
airlines may allow this only under specific conditions or on certain routes.
Falcon Fly does not offer
special handling services for unaccompanied minors. Parents or guardians must
consult the airline directly to understand eligibility, paperwork, applicable
fees, and any consent forms required.
We are not liable for denial of boarding or service refusal due to
non-compliance with the airline’s unaccompanied minor policy.
9. Travel Requirements
It is your sole responsibility to ensure that you comply with all passport,
visa, immigration, and health regulations required by the destination country.
This includes obtaining necessary travel documents, vaccinations, and entry
permissions well in advance of departure.
Falcon Fly does not offer
legal, immigration, or embassy-related advisory services. We are not liable for
any consequences—including denied boarding or entry—arising from failure to meet the entry requirements set by
authorities. Please refer to the official government or consulate websites of
your destination for the most accurate and current information.
10. Travel Insurance
We strongly advise all travellers to obtain comprehensive travel insurance
that covers unexpected events such as flight cancellations, medical
emergencies, personal injury, baggage loss, or trip interruptions.
Please note that Falcon Fly
does not provide or sell travel insurance. We are not responsible for any
financial losses or inconveniences incurred due to unforeseen circumstances
outside our control. Insurance decisions and coverage should be arranged
independently and directly through trusted insurance providers.
11. Changes to These Terms
We may revise these Terms at any time. Changes become effective once posted
on the Platform. Your continued use of the Platform indicates your acceptance
of updated Terms. Please review them regularly.
12. Governing Law
These Terms are governed by the laws of India. Any disputes will be subject
to the exclusive jurisdiction of the competent courts in the city where Falcon Fly’s
registered office is located.
13. Contact Us
If you need help, please contact our customer support:
📧
Email: support@falconflytravel.com
📞
Phone: +91 92208 63958
🕘
Support Hours: 9:00 AM to 9:00 PM IST, 7 days a week
Final Note:
We recommend reviewing these Terms before booking. Thank you for choosing Falcon Fly.
Fly Smarter.
Fly Safe.
Fly the Falcon Way.